At Paradise 8 Casino, operated by AffDynasty Group, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains what information we collect, how we use it, the legal bases for processing, with whom we share it, how long we retain it, and the rights you have in relation to your personal data.
This policy applies to all personal data processed through our website at paradise8uk.uk, our mobile applications, and any other services we provide. By using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document regularly, as we may update it from time to time to reflect changes in our practices or applicable law.
1. What Data We Collect
Paradise 8 Casino collects several categories of personal data to operate our services, comply with our legal obligations, and provide you with a safe and enjoyable gaming experience. The data we collect depends on how you interact with our platform and which services you use.
Identification data includes your full name, date of birth, gender, nationality, and any government-issued identification numbers provided during the verification process. This data is collected at the point of account registration and during subsequent KYC checks.
Contact data includes your email address, telephone number, and residential address. We use this information to communicate with you regarding your account, transactions, and any updates to our services or policies.
Financial data includes details of the payment methods you use (such as card numbers, e-wallet identifiers, and bank account details), transaction amounts, dates, and currencies. This data is necessary to process your deposits and withdrawals securely and to comply with anti-money laundering regulations.
Technical data is collected automatically when you access our platform. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and language preferences. We also use cookies and similar technologies to collect data about your browsing behaviour, as described in our Cookie Policy.
Usage data encompasses information about how you interact with our services, including the pages you visit, the games you play, your betting patterns, session durations, and the features you use. This data helps us improve our platform and detect any irregular or potentially fraudulent activity.
2. How We Use Your Data
We process your personal data for a range of purposes, each supported by a valid legal basis. The primary purposes for which we use your data are set out below.
Account management: We use your identification and contact data to create, maintain, and administer your account. This includes verifying your identity, communicating account-related information, and providing customer support.
Transaction processing: Your financial data is used to process deposits, withdrawals, and any other financial transactions. We also use this data to monitor for potentially fraudulent or suspicious activity and to comply with anti-money laundering requirements.
Regulatory compliance: We are required by our Curacao licence and applicable laws to verify the identity and age of our players, monitor for money laundering and fraud, maintain records of transactions and player activity, and report suspicious activity to the relevant authorities.
Service improvement: We use usage data and technical data to analyse how our platform is used, identify areas for improvement, test new features, and optimise the user experience. Where possible, this analysis is conducted using aggregated or anonymised data.
Marketing communications: With your consent, we may use your contact data to send you promotional offers, bonus information, and other marketing materials. You can withdraw your consent at any time by using the unsubscribe link in any marketing email or by contacting us at support@paradise8uk.uk.
3. Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so. The legal bases upon which we rely are as follows.
Contractual necessity: Processing that is necessary for the performance of our contract with you, including account creation, transaction processing, and the provision of our gaming services. Without this processing, we would be unable to offer you our services.
Legal obligation: Processing that is necessary to comply with our legal and regulatory obligations, including KYC verification, anti-money laundering monitoring, responsible gaming measures, tax reporting, and responding to requests from regulatory authorities or law enforcement.
Legitimate interests: Processing that is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes fraud prevention, network and information security, service improvement, and internal reporting and analytics.
Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
4. Data Sharing and Third Parties
Paradise 8 Casino does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only where it is necessary to operate our services, comply with legal requirements, or protect our legitimate interests.
Payment service providers: We share financial data with our payment processors and banking partners to facilitate deposits, withdrawals, and other transactions. These providers are contractually bound to process your data only for the purposes we specify and to maintain appropriate security measures.
Identity verification providers: We use third-party services to verify your identity, age, and address as part of our KYC obligations. These providers receive only the data necessary to perform the verification and are required to delete it once the process is complete.
Regulatory authorities: We may disclose personal data to our licensing authority in Curacao, as well as to other regulatory bodies and law enforcement agencies, where required by law or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
IT service providers: We engage third-party companies to provide hosting, maintenance, analytics, and other technical services. These providers are carefully selected and are bound by data processing agreements that require them to process your data only on our instructions and to implement appropriate technical and organisational security measures.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and of any changes to the applicable privacy practices.
5. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.
Account data is retained for the duration of your account and for a minimum of five years following account closure. This retention period is required by anti-money laundering regulations and ensures that we can respond to any regulatory enquiries or legal claims that may arise after your account is closed.
Transaction records are retained for a minimum of five years after the transaction date, in accordance with our regulatory obligations. Certain financial records may be retained for longer periods where required by tax or accounting laws.
Marketing consent records are retained for as long as you continue to receive marketing communications from us and for a period of two years after you withdraw your consent, for the purpose of demonstrating compliance with applicable regulations.
When personal data is no longer required for any purpose, it is securely deleted or anonymised. We use industry-standard methods for data destruction, including secure overwriting of electronic records and certified shredding of physical documents.
6. Your Rights
Under applicable data protection laws, you have a number of rights in relation to your personal data. We are committed to facilitating the exercise of these rights and will respond to your requests promptly and in accordance with the law.
Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how and why we process it. We will provide this information in a commonly used electronic format.
Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update much of your personal information directly through your account settings.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to our legal and regulatory retention obligations.
Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform, analyse site traffic, and support our marketing efforts. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our dedicated Cookie Policy.
Essential cookies are necessary for the operation of our website and cannot be disabled. They enable core functionality such as account authentication, security, and payment processing.
Analytics cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on each page, and any errors encountered. This data is used in aggregate to improve our services.
Marketing cookies are used to track visitors across websites and to display advertisements that are relevant to your interests. These cookies are only placed with your consent, and you can withdraw your consent at any time through your browser settings or our cookie management tool.
8. Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer using the details below.
Email: support@paradise8uk.uk (please use the subject line 'Data Protection Request' to ensure your enquiry is directed to the appropriate team).
We will acknowledge receipt of your request within 48 hours and aim to provide a full response within 30 calendar days. In complex cases, we may extend this period by a further 60 days, and we will inform you of any such extension along with the reasons for the delay.
If you are not satisfied with our response or believe that we have not processed your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
